Question 1

How do I verify my account?

Accepted Answer

Open Profile, tap the incomplete verification badge, take a selfie, and wait for Lucindor admin approval.

Question 2

How do I delete my account?

Accepted Answer

Go to Settings, choose Delete account, confirm, and enter your password.

Question 3

How do bookings work?

Accepted Answer

Users match first, then start a booking from chat. The request stays pending until accepted, expired, declined, completed, or disputed.

Question 4

How do I report someone?

Accepted Answer

Open Safety Center, search matched users, choose a reason, add optional details or a screenshot, and submit.

Question 5

Why am I still pending?

Accepted Answer

Selfie submissions require admin review. A blue badge appears only after approval.

Question 6

Why does a page not load?

Accepted Answer

Refresh, check your connection, and contact support with the page name, browser, device, and screenshot.

Frequently Asked Questions